The best service for clients is only achieved when your employees feel good within the company and are well trained. This is more necessary than ever, and it is the team’s responsibility to ensure this. Catherine De Block, HR Manager at Transuniverse, forms the Human Resources team together with her colleagues Carine Mussche and Annaëlle Maes.
Carine is responsible for the administrative follow-up and payroll management of primarily the blue-collar workers. Other tasks include arranging educational leave, managing the company car fleet, and organising the SME portfolio. Carine has been working at Transuniverse for over 35 years.
Annaëlle joined the HR team about two months ago as a junior HR officer. She focuses on administrative support and also manages social media.
Policy and Strategy
Catherine’s tasks are very varied and wide-ranging: she is responsible for drawing up HR policies, the HR budget, inflow, internal mobility and outflow processes, the work regulations, and takes the initiative for all kinds of HR projects. She also advises the management committee on employee-related topics. Practical aspects are also part of her role, such as recruitment, payroll management for white-collar staff, internal communication, and difficult conversations.
Knowledge is essential in this sector. That is why the HR team places great importance on building and sharing it. They build knowledge by organising internal and external training sessions.
Onboarding and New Profiles
In this tight labour market, a successful onboarding process is of great importance. This is a priority for Transuniverse, as is attracting people with (preferably) knowledge of the sector. The caveat to that “preferably” is that when the know-how is lacking but the motivation to work is present, Transuniverse provides tailored training.
Her attention also goes to retention. At Transuniverse, staff turnover is quite manageable: employees tend to remain very loyal to the company. However, this also brings challenges, as several employees are approaching retirement age. It is therefore a necessity to attract new, motivated people.
Interested in working at Transuniverse? Write to hr@transuniverse.be.