Transuniverse is a specialist in groupage and logistics. Our mission is to offer customized transport solutions to its clients.

Transuniverse consists of the following legal entities: Transuniverse Group, Transuniverse Forwarding and Intercargo Logistics.

If you have any question about the processing of your personal data, feel free to contact us via privacy@transuniverse.be. In this Privacy Policy, we inform you of the way in which we handle your personal data, how we collect and process them and the purposes for which we use them.

By accessing and using the website, you confirm explicitly that you agree to the applicable terms and conditions that are set out below. Transuniverse does everything in its power to protect your privacy and your personal data.

What data does Transuniverse collect?

Transuniverse uses your data in compliance with EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EG.

This privacy policy applies to the personal data that Transuniverse collects about you in the context of offering our services and the data that you have given us voluntarily.

Collection and use of personal data:

Transuniverse can collect personal data via the following sources:

  • Online interactions via our portal
  • Offline interactions via the employees of our services

Data that you provide to us:

These are data that you provide to us directly with your consent:

  • Login data such as email address, password, IP address.
  • Information such as surname, first name, company name, address, telephone number, email address, website, VAT number, sector, geographical destinations, loading and unloading addresses, tracking history, transport documents, banking details and invoicing information.

Data collected from other sources

We may collect information from other legitimate sources such as the social networks of third parties (such as LinkedIn, Facebook, Twitter) or data obtained from suppliers or agents.

Data collected for marketing

Newsletter

At regular intervals, we send you our newsletter to keep you up to date about our company, events, future products and services and international cooperation. We ask you consent to use your personal data for email marketing. You can unsubscribe from the newsletters or change your preferences at any time. If you no longer wish to be kept updated on news from the Transuniverse world, we will no longer send you any more advertisements. We will continue to send you technical and operational information that are not commercial in nature but are useful to you for the purposes of service provision and continuity, unless you inform us that you no longer need these either.

Social media

We may collect information from other legitimate sources such as the social media of third parties, such as LinkedIn, Facebook, Twitter.

For what purposes are your data stored?

Transuniverse collects and uses personal data exclusively for the purpose for which they were obtained. Transuniverse can use your personal data for all or some of the purposes summed up below:

  • To fulfil legal and regulatory obligations, such as customs regulations, tax regulations, responses to a request from a competent authority.
  • To correctly implement an agreement with you, such as offers, evaluation of a service provided, answers to questions, provision of information.
  • To be able to process electronic communication data, such as proof of communication or business transactions.
  • To be able to fulfil your orders.
  • To be able to maintain your account.
  • To be able to personalise personal data.
  • To involve you more actively in our services.
  • To be able to send you advertising if you have opted to receive them.
  • To process offers.

With whom does Transuniverse share personal data?

In order to process the data, we make use of:

  • Our own servers and databases for saving all data.
  • Hosting and design firms for the purposes of the internet environment.
  • External IT companies for maintenance of the IT infrastructure.
  • Shipping partners in order to be able to provide our services.
  • Related companies.

We do not share personal data with other parties with whom we do not have a processing agreement. With the aforesaid parties (processors), we do of course enter into the requisite agreements for the technical and organisational protection of the safety of your personal data.

Processing data outside the European Union

  • Every transfer of personal data to an addressee outside the European Economic Area (EEA) whose residence or registered office is in a country for which no adequacy decision has been adopted by the European Commission will be handled subject to the provisions of a data transfer agreement, which shall contain (i) the standard contractual clauses, as determined in the ‘Decision of the European Commission of 5 February 2010 (Decision 2010/87/EC)’, or (ii) any other mechanism pursuant to the privacy legislation or any other law or regulation governing the processing of personal data.
  • We hereby guarantee that appropriate technical and organisational measures will be taken for your personal data to be sent to countries outside the European Union. This can be done via contractual agreements or may be sent to countries that have taken adequate measures.

Data will be processed exclusively for the purposes stated in this Privacy Policy.

Provision of data to third parties

Data that are provided by the user to Transuniverse will never be transmitted to third parties.

There are, however, two exceptions to this rule:

  • Where a judicial order has been issued to hand over data.
  • When registering a domain name, certain details must be transmitted to the registering institution in question.

How are your personal data protected?

  • Transuniverse collects your data in a secure business environment and strives to protect them in line with market practices against any change, loss or unlawful use.
  • Data are accessible only via a prior authentication for account access, using a login and password.
  • Our systems are accessible only via a secure connection.
  • Certain information is protected with a checksum.

Transuniverse ensures appropriate protection of the data stored. Transuniverse uses the services of an external partner for IT and the IT infrastructure, and enters into appropriate processing agreements with these companies that ensure that the processor complies with the requisite organisational and technical security conditions set by Transuniverse.

Transuniverse acts as the controller for the data you entrust to it. 

Applying for a job at Transuniverse

As regards the application procedure, the CVs received are handled and processed by our HR service, which follows up on them in complete discretion. Personal data will be stored in this context only for a period of 12 months.

This applies to data such as address, hobbies, work experience, photo, education, etc.

Feedback on these CVs will be shared only internally with the staff members concerned (managers for purposes of the job interview) and to third parties in the case of temporary or employment agencies.

What are your rights and how can you exercise them?

  • Right to access the personal data that Transuniverse may have about you.
  • Right to correct your personal data (correction of mistakes, completion, update).
  • Right to object or refuse the processing of your personal data.
  • Right to the transferability of your personal data.
  • Right to limit the processing of your personal data.
  • Right to delete your personal data, the right to be forgotten.

You may exercise your rights by using our email address privacy@transuniverse.be.

Changes to the Privacy Policy

Transuniverse can at any time unilaterally change its Privacy Policy. The version on the website www.transuniverse.be is the most recent and applicable version. If you use the services of Transuniverse, you confirm that you are still in agreement with our Privacy Policy.

The use of Cookies

This Privacy Policy is to be read in conjunction with our Cookie policy. The latter contains information relating to the processing of your personal data via cookies.

Storage period for personal data

We store your personal data for the period required to fulfil the applicable legal and regulatory provisions or for another period taking account of our operational needs, such as a sound maintenance of client data, the promotion of relationship management and fulfilling legal claims or regulatory requests. The majority of the information on our clients are stored, for example, for the period of the contractual relationship and after the end of that contractual relationship for the period necessary to guarantee the exercise our legal rights or to defend ourselves against legal claims.

When the personal data are no longer required, Transuniverse will destroy or delete these in a secure manner.

Content of the website

All the information on this website is intended solely for informational purposes. Transuniverse makes every possible effort to ensure the correctness of the information. Transuniverse cannot be held liable for any damage arising as a result of incorrect or incomplete information. Transuniverse reserves the right at any time to make changes and corrections to the information or to delete it.

Links to other websites

Transuniverse is not responsible for the content of websites to which a link is provided from the Transuniverse site. The user hereby confirms he or she is aware that the privacy terms and conditions of other websites may differ from those of the Transuniverse site.

Ownership

This website is the property of Transuniverse, Industrieweg 118, 9032 Wondelgem, company number 0449.443.659.

Intellectual property rights

The content of the Transuniverse website, including the brands, logos, drawings, data, product or business names, texts, images, etc. are protected by intellectual property rights and belong to Transuniverse or rightful third parties.

Dispute resolution

Disputes arising from or connected with this Privacy Policy will be resolved definitively by the courts of the Ghent judicial district. In the event of disputes, you may also file a written complaint. The information on this process is available on this website.

Would you like to contact Transuniverse?

If you have any questions about the Privacy Policy or about the way in which Transuniverse collects or processes your personal data, please feel free to contact us via email: privacy@transuniverse.be or by post: Transuniverse NV, Industrieweg 118, 9032 Wondelgem, Belgium.