E-tracker shows customers how their shipments are progressing
“Where is my shipment?” It is a question that all shippers regularly ask – and they want a clear answer. Transuniverse Group’s new e-tracker is a further contribution to high-performance, proactive monitoring.
The transport sector has changed enormously in recent decades, and the competition has certainly not slackened off. Good shipment monitoring and clear communication with the customers have become essential.
Drivers who do domestic runs for Transuniverse recently received a PDA (personal digital assistant) enabling them to directly transmit all the data about loads they receive or deliver by electronic means.
During the summer, the group will also be testing the system on twenty international drivers. Transuniverse hopes that the lessons learned will make a further roll-out possible in the autumn.
Since June, data has been fed into the e-tracker to tell customers the status of their shipment. The customers use a portal with a unique access code to retrieve the information.
The e-tracker distinguishes five steps: registration of the transport order (the system uses that order number to create the unique access code for the customer), collection of the shipment from the customer, arrival at Transuniverse, departure from Transuniverse and delivery to the destination.
When a truck leaves Transuniverse in Wondelgem, for example, a shipping departure notice is also emailed to the recipient. It contains a link they can click on to consult all their information, and states the expected delivery date. The e-mail is written in the recipient’s own language. In the e-tracker itself, the customer can choose to use the portal in English, French or Dutch.
There is no need for the customer to phone for information, which is a great advantage. If customers wish, they can also be kept informed automatically of the exact status on a daily basis. Answers to frequently asked questions (FAQ) can be found in the e-tracker itself.