We are taking Transuniverse Forwarding’s customer portal to the next level. It is being rolled out further for those customers who did not qualify for dedicated EDI. This reduces paperwork and improves communication: shipments can be tracked digitally from booking to invoicing.
“Until recently, most customers made their bookings by telephone or e-mail. This is not only time-consuming for them and for us, but also not risk-free: manual entry can lead to errors. Customers also often waste time requesting information about their shipment, such as its location in the chain. The renewed portal therefore allows for great efficiency gains,” says Griet Gyselinck, Customer Service Manager, who is coordinating the upgrade.
In the previous version of the portal, customers were already able to register their bookings and check the status of their shipments directly. Now it is being developed further and various functionalities and milestones have been added.
In the revamped customer portal, you can create an order, view track & trace, request status and Proof of Delivery (PoD), and view and download invoices. Two functions will be added very soon: printing loading lists and printing labels. This, too, will lead to more efficient flows.
We will be contacting existing customers in the coming weeks to support them through the migration. “We have made the switch very easy: the request for a login is simple and you can start immediately. All the delivery addresses for the last three months have already been automatically uploaded,” explains Ms Gyselinck.
Do you have suggestions for making the customer portal even more efficient? Your feedback is welcome! Or do you have any questions? Contact us at firstname.lastname@example.org.